As of 3/22/2019, this information is accurate and has been updated with the online redemption procedure!
As a Kohls-a-holic and a frugal shopper, nothing irritates me more than when I accidentally let Kohls Cash expire!
To me, expired Kohls Cash is pretty much the equivalent of tossing a $10 bill into the garbage disposal. There’s such a tiny window that it can be used, with two kids and a school schedule it’s easy to forget.
Before this past weekend, and for years, I ASSUMED that once you hit that end date deadline my Kohls Cash was dead. My $10 was gone, and nothing was going to bring it back. *insert sob here*
I was WRONG!
Expired Kohls Cash – The Discovery
Back in September of 2017, my Mother came into town to escape Hurrican Irma.
With her, she brought $20 in expired Kohls Cash. Due to all the prep for Irma, she was unable to spend it before it went to Kohls Cash land.
While we were out shopping she made a comment about how she was upset that she’d missed the redemption window and how it was such a waste of money.
I had read several articles about companies being lenient with payments etc due to Irma, so I thought it was worth a shot to ask Kohls if they’d take the expired cash.
I found out something even better!
You can redeem expired Kohls Cash, in-store up to 10 Days past the expiration date. 10 DAYS!
AND that is a year-round policy, not just for special circumstances. Imagine my surprise, glee, and overall excitement at hearing this, pretty close to what you’re feeling now if this is news to you as well.
Then imagine my horror, frustration, and despair when I realized 10 seconds later how much expired Kohls Cash I have THROWN AWAY over the years. All that wasted money!
I do want to add that even the cashier, who checked us out was not aware of this policy as an employee of the company.
Your next question may be… “How did you find this out?”
My Mother was pretty apprehensive about going into the store to ask about the expired cash, so I decided to call Kohls.com customer service phone number.
(If you decide to call select option 2, Kohls.com and then select option 3 for Kohls Cash) As of Dec 7th, 2018 they changed the recording. If you want to talk to a CS rep to confirm call and select option 2, Kohl’s.com then option 3 for Kohl’s cash then 0 to be transferred to a CS rep.
Right there, in the recorded audio, the nice robot lady told me that, although you can
NOT (as of Dec 7th, 2018 you CAN use expired Kohl’s cash online) use expired Kohls Cash online, you CAN use it in-store for up to 10 days past the expiration date. (the recording no longer tells you this, if you call do not panic)
Pro Kohl’s Tip: Don’t know what you want to buy? No problem go in-store or online and get some random stuff that covers the amount of Kohl’s cash you have.
You can return it if you don’t like what you bought and you will be given a voucher good for 30 DAYS for the total sum of the Kohl’s cash used on the purchase.
How To Redeem Expired Kohl’s Cash Online
IMPORTANT! Make sure you have picked out what you want to purchase with your Kohl’s cash and have it in your online shopping cart BEFORE you call.
- Call Kohl’s costumer service phone number 1-855-564-5705
- Select option 2 (Kohls.com) and 3 (Kohl’s cash) then 0 to connect to a costumer service rep.
- Supply the CS rep with the requested information ie. name, phone number, or email. They will access your cart.
- Relay the numbers on your expired Kohl’s cash and the rep will apply it to your order.
- That’s it! Most people reported it took around 20 or some minutes to complete.
A big thank you to F L, Anthony, Susan, Christine, Audree, Brandy and April for commenting on this post amidst the “chaos” of trying to figure out what changes Kohl’s had made to their expired Kohl’s cash policy.
Now, I can not guarantee they aren’t going to change this policy, but as of 03/22/2019 if you have expired Khols Cash in the 10-day window go spend it!